Privacy Policy
We are a Kuwait-based Optical company is the first online
store for top brands of glasses in Kuwait. Over the internet we offer you a
comprehensive range of top-quality glasses, sunglasses and contact lenses at
the best prices.
Our product range includes glasses, sunglasses models from
more than 120 well-known brand and respects your privacy, and seeks to
comply with applicable legal requirements in respect of data collection,
processing and transfer. By using waleedoptics.com or the Services
offered through waleedoptics.com (and thus accepting the Terms of
Use), you expressly consent to Waleed optics. using your Information, as
outlined in this Privacy Policy. Your use of the Website is subject to your
acceptance of the Terms of Use of waleedoptics.com and this Privacy
Policy. If you do not accept the Terms and this Privacy Policy, then you must
discontinue your use of waleedoptics.com
We are committed to safeguarding the privacy of Registered
Users and visitors who use or visit waleedoptics.com, The purpose of this
Privacy Policy is to detail the manner in which we use your information,
including your personal information that we may obtain about you, during your
use of waleedoptics.com
Collecting Personal Information and its use:
We may collect the following information:
- In the course of your use of waleedoptics.com, you
provide us with certain information, as mentioned below (collectively
referred to as the “Personal
- Information”), which we may collect, store and use for
providing the Services and performing our contractual obligations, other
than allowing us to better understand the Website users and improve the
layout and functionality of Waleed Optics ;
- Information about your name, address, phone number,
e-mail address, billing and credit/debit/charge card information, order
history, feedback, about your visits to and use of waleedoptics.com
(including your IP address, geographical location, browser type and
version, operating system, referral source, length of visit, page views,
and website navigation etc.)
- Information relating to any transactions carried out
between you and us on or in relation to waleedoptics.com, including
information relating to any purchases you make of our Products or
Services.
- Information that you provide to us for registering
with us as a Registered User (including your Account details).
- Information that you provide to us for subscribing to
waleedoptics.com Services, e-mail notifications, and/or newsletters.
- Any other information that you choose to send to us;
and feedback including Product/Service reviews.
- We may use the Personal Information that you provide
or that is obtained by us:
- To register you with waleedoptics.com and to
administer and provide our Services, as mentioned on
waleedoptics.com .
- To fulfill our agreement of providing Services to you,
including those relating to your purchase of Products and their processing
and obtaining payment;
- To analyze and profile your shopping preferences
(market, customer and product analysis etc.) to enable us to review,
develop and improve the Products and Services we offer and to enable us to
provide you and other customers with relevant information through our
marketing programs. We may use your Personal Information to make decisions
about your using computerized technology, for example automatically
selecting Products and Services which we think will interest you from the
information we have. We may keep you informed of such Products and
Services including special offers, discounts, offers, competitions and so
on (including products and services of other companies and organizations)
by e-mail, telephone (including automated calls),SMS text messages and other
electronic messages such as picture messaging, post, fax or otherwise.
- When you provide us with your information, you will be
given the option to mention if you do not wish to receive information of
such products and services from either us or carefully chosen third
parties; and to administer any prize draws or competitions you may wish to
enter.
- We may supplement the Personal Information that you
provide to us with information that we receive from third parties (e.g.,
credit reference agencies).
Fraud Prevention
- In order to protect our customers and us from fraud
and theft, we may share all or any of the Personal Information that we
obtain (for confirming identity and other information in our customer
records, including how you conduct your Account etc.), with other Group
companies/subsidiaries/affiliates of Waleed Optics. other third parties,
companies, retailers and to financial and other organizations (including
law enforcement agencies) involved in fraud prevention and detection, to
use in the same way.
Telephone Calls
- All Telephone calls (incoming/outgoing) may be
recorded to verify content and may be used together with your records for
regulatory compliance, quality control, and staff training, preventing, or
detecting criminal activity and for complaint resolution.
Disclosure of Your Information
- While we will make every effort to safeguard and keep
confidential the information provided to us, we might share your Personal
Information with other Group companies/subsidiaries/affiliates of Waleed
Optics. and other third parties, companies, retailers and organizations
whose services or Products we provide to you through waleedoptics.com, for
the following reasons:
- To other companies and organizations to administer any
prize draws or competitions.
- To our agents, staff and approved third parties to
provide services for us.
- To anyone to whom we assign or transfer our rights and
duties under our agreement with you.
- If we have a duty to do so or if the law compels us to
do so either in connection with any legal proceedings or prospective legal
proceedings; or in order to establish, exercise or defend our legal rights
(including providing information to others for the purposes of fraud
prevention and reducing credit risk).
Cookies
- New technologies are emerging on the Internet that
help us deliver customized visitor experience. Waleed optics., may use
such new technologies, including cookies or other technologies, to
remember your information when you use www.waleedoptics.com. We may use
such technologies for tracking activity on www.waleedoptics.com, preparing
reports, assessing trends, and otherwise monitoring the way in which
waleedoptics.com is being used. By accepting the Terms of use of
Waleed Optics and this Privacy Policy, you confirm your consent to
Waleed Optics use of cookies, and other such technologies, for these
purposes. If you do not wish to receive cookies, you may configure your
Internet browser to erase all cookies from your computer’s hard drive,
block all cookies or to receive a warning before a cookie is stored.
- We store all the Personal Information you provide to
us on our secure (password- and firewall- protected) servers. All
electronic transactions you make to or receive from us will be encrypted
using SSL technology.
- We display only the last four digits of your
credit/debit card numbers, whilst in case of the use of Visa or MasterCard
the CVV number will be requested, and when using KNet cards you will be
required to enter your Knet pin when confirming an order. However, the
entire card number will need to be given to the appropriate Card Company
(Knet or MiGS) during order processing.
- It is important for you to protect against
unauthorized access to your Account and password and to your computer. You
must ensure that you log out/ sign-off from your Account, when you are
exiting waleedoptics.com
Security
- We take all steps reasonably necessary to protect
against unauthorized access, use, alteration, disclosure, or destruction
of Personal Information. Any information that we collect and store that is
personally identifiable is protected using appropriate means, and Waleed
optics., is not responsible for any unauthorized access or use by third
parties, unless such access is enabled because of our gross negligence or
willful misconduct.
- Protecting your Personal Information is very important
to us. Therefore, we take the following precautions, among others, to
better protect the Personal Information;
- We take reasonable technical and organizational
precautions to prevent the loss, misuse, or alteration of your Personal
Information including the use of Secure Sockets Layer (SSL) software. Our
website is certified and transactions managed through our partnership with
My Fatoorah.
Product reviews
- It is possible that two weeks after receiving your
Product, we may send you an e-mail inviting you to review and rate the
Products that you have purchased. In addition, sometimes we may also ask
you if you would like to answer questions related to your Product, as
submitted by other customers.
You may note that:
- Your review may be shared on other Waleed Optics
Group company/subsidiary/affiliate websites.
- Once submitted, it usually takes up to 72 hours for
your review, question or answer to appear on Waleed Optics provided
it is in line with our publishing guidelines.
- Your review can be submitted anonymously or if you
prefer, you can leave a ratings only review.
- It is not possible for you to edit/remove your review
after submission.
- If you require any further information on this service
or wish to have your review removed, you can contact Customer Services.
Remarketing
- The website enables the use of cookies to collect
visitor data and at appropriate times, will engage in Google AdWords
remarketing activities to provide relevant content and better online
shopping service. This remarketing may include, but not limited to,
display of our advertising or 3rd party creative on Google network and
carefully selected websites and online browsers. We are fully committed to
your privacy and your right to opt out of such advertising.
General
- You have the option to receive a copy of the Personal
Information that we retain about you. Provision of such information will
be subject to:
Receipt of a written request from you;
- The supply of appropriate evidence of your identity
(for this purpose, we will usually accept a certified photocopy of your
passport or civil identification card plus an original of a utility bill
showing your current address).
- We may withhold such Personal Information to the
extent permitted by law.
- You may instruct us not to process your Personal
Information for marketing purposes by e-mail at any time. If you are
concerned that any of the Personal Information that we hold is inaccurate,
you may Contact Us.
- Our Website may contain links to other websites.
Waleed Optics not responsible for the privacy practices of websites
not operated by Waleed Optics We encourage users to read the privacy
statements of each and every website that collects Personal Information.
- You may receive emails from Waleed Optics based
on your subscription request. If you wish at any time to unsubscribe, you
may click the “Unsubscribe” link at the bottom of any email communication.
- Any changes to our Privacy Policy will be posted
on waleedoptics.com and with respect to
any Personal Information and other information we collect in the future,
will become effective as of the date of posting (see date posted above).
It is your responsibility to review the Privacy Policy from time to time
to make sure you are aware of any changes. We may also notify you of
changes to our Privacy Policy by e-mail.
Contact Us
- If you have any comments or queries in connection with
our Terms and/or Privacy Policy, you can contact us by sending an email on
waleedoptics2022@gmail.com or call our customer service at +965 97237000